I added a line to my account for my Father for $20. He received a new phone with 24 credits. Transaction was mid month and on the first bill the credit back did not exist and I was charged the monthly cost of the new phone. I called and was assured they would handle. Looking on line it shows the first credit already was applied from the first bill, which I paid in full. After a lengthy conversation they credited me back the 26 dollars, but there is this insistence they are doing me a favor. It is not a credit but a refund of what they charged on the first bill proceeding. I get systems take time but how seeing online the credits remaining was changed to 23 (from 24) it appeared like I had received a credit when in fact I paid the credit. How many people don;t look close at this and forget…hmmmmmmmmmm
We have 4 active lines with T-Mobile and with the $5.00 increase per line, the expectation was the monthly bill would increase by $20. Some how, the bill increased by $30.50. I called Customer Service and was on the phone for over 30 minutes and was not given a satisfactory explanation. We went round and round about promotional lines and active lines but got no where. When we exhaust the phone credits, we are out of there.
Whenever the bill changes, I encourage all T-Mobile customers to inspect the bill closely. In the past, we have had a $10 “connected device” charge and protection plans on two of our phone - none of these were ever discussed. They only gave us credit for the past 2 months!!!
A friend got a job at T-Mobile customer service and she had to quit after only one week of training. She was appalled by the underhanded techniques they were taught to get the max out of each customer.
Yes they have a lot of promotion codes which I think is a gimmick. ATT is terrible at this