I got duped by the four free phones and 4 lines for $90/month. Before I switched from cricket where I was paying $100/month for 4 lines, I asked every way I could think of if it was really $90 or if there would be extra charges. I was assured, it was $90. The first billing cycle I paid over $170. When I called, they said that it takes a few billing cycles to catch up and I would receive credit for the over charges. The next 2 billing cycles I paid over $150. Again I called and was told it takes a few billing cycles to catch up and I would receive credit for the over charges. Now the charge is $120 and I have been told, that is the price I will get for the next year. There is no $90 plan. It is $120 with taxes and fees. I will not be receiving any credits for the earlier charges. I will simply get $120 bills for the next year and then it will go back up to $150 or more. The only way out is to pay full price for the 4 phones that I received when I signed up. I have filled complaints with the FCC and the BBB. Do I have any other course of action?
Well, what does it say on the contract that you signed ?
If you paid with a credit card,there may be a way of filing a complaint with the CC company.But,I think you let this go on too long.
You can take them to small claims court. Get with an attorney for a free consult first. Shouldn’t cost you more at most $500, you probably won’t have to show up to court and they’ll probably favor you. U.S. Cellular has been a shit show for years now. Worst service ever and I currently am in the same position as you. $70 for 1 line and it keeps going up gradually. I’m going back to Metro PCS . 4 lines unlimited everything for $127.00 for the last 4 years. No device management. And U.S. Cellular is in violation of countless privacy acts and laws due to their use of Telecoms Client app. They essentially can see whatever you’re doing. So they can watch your spouse or children in the bathroom or bathing. It is appalling how terrible their company is and I’m only on my second month. God bless you and good luck. Message me if you want help filing arbitration. I hate when people screw families over for monetary gain. Despicable.