Not sure how the reviewer can so flippantly discount the dismal ratings of customer reviews on the BBB and TrustPilot sites. With ratings of 1.1 & 1.6 out of 5, that should raise a huge red flag! I tried to sign up for Visible a few years ago, and it was a disastrous nightmare, their customer service was horrendous, and I was lucky to escape with my phone and sign up for Total Wireless (another Verizon reseller), which has been quite reliable, with far higher download speeds, for years.
THatās pretty much exactly the opposite of my experience. One thing I have noticed is that people giving 1 star ratings seem to be overly emotional about why itās 1 star. They donāt have āliveā customer service, thatās true. But I got a new phone and was having issues. I didnāt know if it was the carrier or the phone. I couldnāt resolve it online. Before I had a chance to give them a 1 star rating - they called ME and we talked and they said it sounded like an issue with Apple. I took myu phone to the Apple store andā¦it was an issue with the phone. But they reached out to me to solve a problem that wasnāt even their problem. So I ended up giving them a 4 star rating. Why not 5? Because often time 5 star ratings are just as bogus as 1 star ratings. I wanted to offer a legitimate review.
Iāve been with Visible for a few months now. No complaints.