This review, especially the claim that the author reached customer service (chat) within a few minutes, must have been written years ago, when that WAS true.
With little issues, like changing to the new plan (where their web site information was lacking), i had to wait over an hour to get to someone who could not answer the fairly simple question). Not the first time.
This review makes me question all plan reviews by the author and this site.
Didnât realize the review I read wasnât current. Lots of the prices, features are the same. A family member was trying to help me out with my Satellite TV taking away all the stations and doubling my automatic payments while I wasnât even using TV, and my Awfu, Awful, Verizon device Mi-Fi for my computer use. He had been using Visible for 2 years for $15. streaming tv with Firestick, spending the day on line Facebook ,Amazon,etc. He ordered me a phone off their website to be used for my HotSpot to stream TV and use. puter. I got the phone 11-25-22 spent HOURS online with tech support about activation. I NEVER had to activate a phone before. I am handicapped and was ordering this for WIFI which I had to have to activate the phone. 2 days in the public library with help from more knowledgable folks trying to follow instructions for activation. The problem was Google took over immediately and wouldnt let me download the Visible app. anyone who Hates Google taking ownership of your computer knows what I mean. I finally paid for service and should get signal within 12 hours!! I didnt - talked to typist in china again. Had me messs with phone never could get a signal. He was sending new Sim card I would have in 2 days. Never came. Put phone in box in different room to see if that made a difference. When I checked it there was a full WIFI signal originating from my Computer devce and a 2 bar signal from Visiblle. I turned off my MIFI and all signals to the phone disappeared but I found out the number had been changed without a SIM card. Would have been nice to know. I read Clarks review and for fun put my IMEI number in and said NOT COMPATIBLE. Then it says I can Swap my phone or Trade it in!!! I thought I would ask Clark if he wanted to handle that for me. The IMPORTANT thing that hasnât been said is My Bank told me they were on a watch list for All BanksâŚThey verified mine then sent a request for NOTHING and said my account woudnt work. Bank said what they are doing to their customers is NOT doing an auto bill when they are supposed to and then cancel their service iimmediately⌠I am here with desktop I have been using for streaming TV, and a new Smart ANDROID TV that Google has claimed already and cant log into (who wants to log into a TV AND google every time they get on??) I used about 133 GB in 30 days. The fine print at the bottom of after you paid Visible said max 5 gbps with a cap of something ridiculous for using it as a hotspot, and it can only be used on ONE device. My TV is my only contact with semi-reality and on most of the time. I do email, shopping, a lot of searching during commercials but if TV could work I wouldnât use too much on computer. I need whatever it takes to stream (have a Fire Stick?) but what I am finding for Internet for wi fi is going to be $300/month for what I need. Talked to verizon and they said they cant help me?? I would like my money back for this phone they sold me to NOT work with their service and the $30 (should have been 10 with the buddy deal). The old customers seem to be happy because they arenât being defrauded and they can use all the wi fi they want without being cut off. Tethering is - plz I am 67 years old. I like smart things not android. I like googe search and nothing else about them. I dont understand but I am going to get an antenna that says t wil get up to 300 miles. I dont understand all this. It is too much. Take EDGE off my computer so I can log into my accounts. Destsroy Androids. Then teli me how to get devices run like Vista where I knew where files were and I knew WHAT they were. HELP ME WITH VISIBLE. I would swap this phone in if they woud have it activated as a hotspot only with no androd on it and a signal good enough to stream HD.
Dissatisfied!! I switched to Visible in November. Service was ok until March 1. I had no phone, text or voicemail. I tried all of the âfixesâ. I spent hours on Messenger and they just said to wait they were âworking on itâ. After getting no assistance I canceled Visible and went back to Verizon.
Of course they refuse to refund any of my $90 I paid for 2 lines of service 
Iâve had Visible for several months with zero issues. I will admit that activation of an existing phone can be a little tricky. I have a background in IT so it was a bit easier, but still confusing. But itâs been great fo me⌠A month ago, I replaced the flooring in the den, which is where my Google fiber connection and modem are, so I was without internet for a while. But I turned on the hotspot on my phone and was able to stream anything I wanted.
I have been with Visible for about 3 yrs now and while there not perfect they aer well worth it, in my opinion if you can deal with a few downers, like: 1. No customer service via phone call or store, only chat and sometimes it takes a LONG TIME waiting in line to get a live rep. 2. Im now on their 5G plan and hotspot speed is great, when on 4G LTE it was pretty good, well over 5Mps! The bummer is you can connect only ONE DEVICE AT A TIME! PERIOD. But that hasnât been that big a deal for me. 3. Getting started for the very first time can be a big hassel! Be sure and read the requirements carefully and repeatedly and be sure you are ready because if you get out of step it CAN turn into a nightmare! 4. Their cheap âexchange phonesâ are crap-ola! As are the real low end ones! Otherwise the rest of the phones available are reasonably priced and if you use their finance deal âAffirmâ you can get a really good phone with easy terms! SoâŚ
Are they perfect? Not even close. But for the money i say they are as good as anyone! And im not afraid to recommend them as i do often!
Steve