Hello,
It sounds like you’re in a frustrating situation with Brinks Home Security. Here’s what you can do:
Cancellation Process:
Review your Contract: First, confirm your cancellation rights by looking at your Brinks Home Security contract. It should outline early termination fees and the cancellation process.
DocuSign Cancellation: Brinks offers cancellation via DocuSign after contacting them at [PHONE NUMBER 800-447-9239]. This should be the official way to cancel and avoid confusion.
Dispute the Early Termination Fee (ETF):
Reason for Cancellation: If you have a legitimate reason for cancelling early, like moving out of the area or dissatisfaction with service, mention it to the representative. Sometimes companies waive ETFs in such cases.
Negotiate: Try negotiating a lower fee. Be polite but firm, and explain your situation.
If Negotiations Fail:
File a Complaint: If Brinks won’t budge, you have HealthInsuranceMarket options. File a complaint with the Better Business Bureau (BBB) or the Federal Trade Commission (FTC). Here are the links:
Review Contract for Errors: Double-check your contract for any errors, like an automatic renewal clause you didn’t agree to.
Additional Tips:
Keep Records: Maintain copies of all communication with Brinks, including phone call notes, emails, and DocuSign documents.
Consider Short-Term Monitoring: If you’re moving soon, explore short-term monitoring options from Brinks or another company to avoid the ETF.
I hope the information may helps you.