This is about contracts - exceptions - understanding and compassion - company culture
I am completely at a loss and come to the best team for help. Thanks Clark Howard and team.
This is what I’ve been going thru with ADT AND SAFE HAVEN…
January I received a call from “AT&T” and was offered a bundled service. Internet w AT&T, streaming service with Direct TV and security with ADT.
1- I asked and was told there were no contracts (on the sales call which was recorded). The ugly truth is I was lied to. There is a contract with a company I had never heard of - and was most certainly not identified during that call, namely. SafeHaven.
I have asked them to pull the call. My notes show the call was inbound to me on April 28 somewhere between 11am and noon.
2- 4 days after that call my 98yo mother passed away. She was a most wonderful human being and loosing her to Heaven is so darn hard.
3- around or on Feb 11 the equipment guy came to complete the install. Sometime in those days is also when I learned about the contract. I should have told him to take it all away but in my grief and anguish I did not. I own that.
4- In March I reached out to try to get help with the contract. I am moving from my home to live with a friend as I struggle with and thru my loss (to add to my grief, my golden of 14 years also died on Feb 24 or I would have called sooner).
5- repeatedly and from every single ADT AND SAFE HAVEN employee Ive been told sorry _ not sorry even if you don’t use the service you have to pay 75% of the 3 year contract.
I am now and have repeatedly asked for help. For mercy. Compassion. Understanding.
My contract will not end until Jan 2025 at around $80 per month.
I’m moving April 15 so that leaves some 33 months.
$2640 at 75% is $1980.
I’m asking them to consider my circumstance and let me have a reduction from the 75%.
Could I pay $500? Or some other amount they deem fit.
I’m leaving the equipment with the house.
Hopefully whoever buys the house from Opendoor will sign with them. I pray so.
I will eventually buy a home. I would come back to ADT because the service itself is awesome.
Attached is a picture of my mothers death certificate.
I can also provide you with info from the funeral homes.
And the newspaper obit of her burial on Feb 9 - just two days before your installer arrived and I learned there was a 3 year contract when I had been told there was no contract for the bundled deal.
End