Weber is suppose to be the “Lexus” of grills. What I have experienced, in as little of 4 years, the base that supports the grill of my Spirit 310 NG grill, as well as the storage door is severely rusting. Weber says the base is only warranted for 2 years. In conversation with them, they were happy to sell me $350 worth of parts to fix a $550 grill. Since it was purchased at Home Depot I attempted to have them guide me to someone who would assist me at the company. They basically said that the "customer service " at Weber is not what it used to be. If the rest of the grill is warrantied much longer, they must know the base is substandard. Buyer beware.
Who told you that?