2 Years ago from Lowe’s I purchased a 3-year warranty product on a fridge for a rental property. About a year ago the fridge stopped working and provided my tenant with a used fridge while doing the warranty claim. Assurant the protection company came out and supposedly fixed it. However, my tenant couldn’t get it to work, and just kept using the old fridge. When the tenant moved out this past month I realized it was never fixed and did another claim.
I waited 3 hours for the technician to come out and they never did. After calling back in I was told they informed Lowe’s it would have to be the next day, but no one told me. The next day of another 3 hours they came out and addressed one issue with the fridge ice maker, but said the Fridge and Freezer was cooling properly. The following day my tenant said the fridge was still not cooling at all. After waiting 2 more days the same technician came out and then diagnosed there was a problem with it cooling and he would have to order another part for this. We were at day 7 of no fridge at this point and I was told it could take another week or more for this to be fixed. I spent over 20 hours on trying to fix this issue and had to just breakdown and buy a new fridge for my tenant. I finally emailed Lowe’s CEO on the issue, his executive team came back with $300 spoiled food credit and credit me back for the $149 warranty purchase vs. honoring the warranty. I know Clark always talks about not purchasing these warranties and he is 100% correct. It costs you more and time and effort than they are worth. Even the Lowe’s store reps say they don’t offer it anymore because it causes too many customer issues they can’t correct. Any recommendations on how to get this resolved?
What are you wanting them to do?
I have had so many problems with Lowe’s. I own several rental properties, and a couple of years ago, ordered two fridges, for two units three doors away from each other. Long story short, the first install took longer than expected, and by the time it was over, so were the installers. They refused to drop the other fridge, and left. I was left to call Lowe’s back, and get a new install date. After several attempts, I was told the installers had delivered the 2nd fridge. What happened is that they used the signature/photos from the first fridge delivery, and claimed to have delivered the 2nd fridge. They stole the 2nd fridge! The store manager ended up selling me the floor model at half price. I probably should have pushed for a better discount on it after what I’d been through. Just a couple months ago, Lowe’s delivered a ventless dryer, which low and behold had a drain line, that the condensed water drains out of. I guess the installers had never seen this unit before, because they left the drain line draining behind the dryer, rather than down the standpipe with the washer drain. It took my tenants 37 days to figure out why the floor was wet by the dryer, (I’d been over attempting to figure this out, but couldn’t find the water source). Imagine the trouble I had when I called Lowe’s and tried explaining this? I ended up emailing the CEO of the company, and am still in the middle of the resolution.