So, i ordered a Hoover hard floor cleaner through Hoover’s website. It’s similar to a carpet cleaner, but scrubs hard floors, and has a squeegee to help with vacuuming up the water. Essentially a fancy scrubbing mop that keeps clean and dirty water separate.
Except it won’t dispense the water.
Ive been trying for 2 weeks to get through to customer service. But
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they do not list an email address to email your complaint
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they never answer the phone
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their website stated hours don’t match up with the hours that the phone says the office is closed or the chat logs you off for being after hours
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it might be 20 to 30 minutes between their chat responses to your answer/reply, but the chat automatically logs you out after 4 minutes of your non-response.
5)they “don’t do exchanges” even though the machine is brand new, and never worked. -
now they emailed ME, asking for a video showing it not working… I have no idea how to show a negative event…
And then theyll take several business days to review, and then get back to me…