Clark raves about Amica, but my experience has been awful
Every time I call the reps phone is busy, so i get a different rep. Every rep has a different story, eg refund amount, and reps take action without communicating with the customer or each other? For example without communication or confirmation with the customer, one Amica rep sends out a refund check while another cancels the check and sends a refund to a credit card, causing the customer to be charged a $35 bank charge for a bad check. I ask an Amica rep, Dan, to please connect me to a supervisor so I can find out what is going on and he refuses? The onboarding process was similarly rife with misquotes affecting coverage, cost and availability. I had one Amica rep deny coverage and the another calls later and offers coverage?
Is there anyone in charge at Amica who can explain any of this ?
Which Amica office? The Amica office in suburban Atlanta has been consistently good in my experience.
Good morning - I just got off the phone with an Amica rep re: general coverage under my umbrella policy and she could not have been more helpful and cheerful. (If it matters, it was a Connecticut office.)
I’ve always found them this way - Recently, rather than receive a check and have to go to the bank to cash, I asked then to apply my annual rebate to the new policy premium and it was quickly accomplished.
I really appreciate (and expect) good service and my experience is Amica always comes through. I don’t doubt your bad experience (and I also get frustrated with bad service) but it could be the result of a bad culture in that office (hopefully anyway).
Side Note: Because of a significant favorable increase in the % discount I could receive from Amica, I recently switched from automatic credit card payments to direct bank withdraws. (This is the only payment I handle this way as the discount warranted some minor risk.) Worth a look.
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