I got an online quote from USAA for auto insurance, because Clark says they are one of the best, but after looking at online reviews I’m reluctant to go with them. Both ConsumerAffairs and Trustpilot reviews give them VERY low scores (in the one star range). In reading some of the comments, folks say that USAA used to be client focused and easy to work with, but that has changed in the last 10 years.
Does anyone here use USAA for insurance (or other services) and would you recommend them?
Yes, and yes.
Been with them since the days when they only insured officers. As they have expanded over the years they have divided members into pools, for lack of a better description, and some are under subsidiary insurers vs the original USAA. I don’t believe those folks get the yearly payouts from the subscriber savings account or the longevity bonuses but I could be wrong. Those two distributions pretty much cover a big chunk of my auto insurance each year. I find their rates reasonable but can’t speak to whether their customer service is as personal as it once was. I’ve only had two claims that I can remember and none recently.