I didn’t know whether to post here or under travel -so I’ll try here first to see if anyone responds.
We were unable to sign in with Latam/Delta for our flight home from Chile the day before and the day of return.
One person in the group got an 800 number by googling Delta/Latam. That number was apparently with Flightasssit.com and they said our reservation were cancelled by Exoticca tours (our tour organizer) and we could reinstate with $350/person payment. We felt we had no choice. It sounded legit as we just gave one name and they told us the remaining 5 names of our group.
We didn’t want to miss our flight and each gave credit card info with the thought of pursuing with the Delta or Exoticca when we got home.
We have since call both Delta and Exoticca and they knew nothing about the cancellation of our reservations.
We put in fraud alerts with our credit card companies. Mine was Capital One and they didn’t pay the $700 and are sending me a new card.
In a brief subsequent telecon with flightassist, they said they represent all airlines.
Anybody familiar with this. Thoughts? I did read some scam stories on line about them.
From what you described it sounds like a scam. I would immediately dispute the charges on your credit card and close them. It sounds like that’s what you have done…
After CapitalOne “CO” rejected my objection to the charge, I filed with the Consumer Finance Protection Bureau basically saying the CO should have recognized this as a scam and is in a position to help fight scams.
CO wrote me within a couple of weeks saying they were removing the $700 charge.
CFPB - spoke to a very helpful person and found the site to be friendly.
BTW, I read the NY AG is suing Citi Bank - my understanding is it includes not doing enough to combat scams. That may have also influenced CO to credit the $'s.
They are a FRAUD!!!Their number starts from 844 and then 846 and 4519 at the end. This is their number. It pops on top when you google ANY flight contact number. I called them because I did not find my reservation on a FAKE airline website. They have created an exact dummy site where your reservation does not reflect! Panicking i called them and they said I had cancelled my reservation 7 days back and the only way to reinstate the booking is pay a penalty of $99 per person! They will send you a dummy email from flights assist web address. Some of the emails i have here from them are from patrick at the rate flightsassist dot com and ronny at the rate flightsassist dot com. They will send you an email with your fake itinerary and ask you to confirm via email. I realized right in time and had to block my card before they charge anything but these scumbags are REAL!! BEWARE!!