My wife withdrew cash from an ATM in Mexico.
After withdrawing the cash, we saw that she was charged $80 in fees due to dynamic currency conversion. She was unaware that she would be charged that fee and did not intend to authorize this.
I’ve spokent to my bank about this, and so far they have been very unhelpful, saying that this is not a valid dispute and that if the ATM charged the fee, then she must have authorized it.
Does anyone have any suggestions for getting this resolved?
Thank you!!!