Have You Tried Consumer Cellular - What's Your Review?

Had them for years and love them. They offer 2 lines of unlimited talk, text and data for $55 ($66 after taxes and fees) for AARP members. You must call and use code AARP55 as it’s not advertised,

I have had Consumer Cellular about a year and always thought it was fine. NOT ANYMORE. My husband and are both 81. He has Parkinson’s and I recently got out of the hospital. We have always had automatic withdrawal from our bank. The bank paid the usual monthly charge. Consumer Cellular said that the bank called back the payment 3 days later and CC cancelled our service. We had no phone service until my son came and used a credit card to activate service again. CC insisted that the payment bounced but there were several thousand dollars in the bank account. Yesterday we got an apology from Consumer Cellular that they had the wrong account. I think that this was very poor service and thank goodness we did not have a dire emergency during this time. An apology doesn’t begin to make up for this stress and aggravation that they caused us. Anne M

Switched from Xfinity Mobile to Consumer Cellular when Xfinity Mobile would not let me add my husband’s relatively new phone even though they sold the exact same phone, but Consumer Cellular did allow us to transfer his phone. Was told I would receive 2 lines for $55 for unlimited everything with our AARP discount. Asked if any additional fees, stated only $55 plus state tax. We were charged for the SIM cards to be sent to us (there was no charge with Xfinity Mobile). Much to my surprise, our so called state tax resulted in $14 more in charges per month (was only charged $3 in tax with Xfinity Mobile and no additional hidden fees). I have ended up paying more for the 2 lines of service than I would have paid if I had stuck with Xfinity Mobile and accepted their offer for a new phone. Also, Consumer Cellular tried to charge us for a full month of service on our first invoice when we only had service with them for 19 days. The only plus is I have 5G on my 5G phone (Xfinity Mobile only offered 4G in our area), but can’t say it appears to be any faster and bogs down on a regular basis. Even though Consumer Cellular claims to not have any hidden fees, our experience has been otherwise. Expect to pay at least $14 more than the price they advertise for their service for 2 lines. So far, our experience has not been a good one.

1 Like

Ugh, I’m sorry that happened to you. That’s why I always tie a credit card to autopay if at all possible……screwups with accounts are a big hassle.

Depends on how much data you use.

1 Like

I am a low-data user, but like the option to purchase more if I should go over the limit (which hasn’t happened yet!)

I was with Ting for several years, but my usage and bill increased. I then went with Republic Wireless ($20/month, unlimited talk/text, 1 GB data), which was a great company until DISH purchased them. I stayed with RW/Dish for a year +, but had some issues. But recently, DISH was forcing RW customers over to Boost Unlimited at $25+ per month, so it was time to change.

Republic Wireless had a great community forum where people helped other users. The forum was cancelled once DISH acquired them, but not there’s a new forum RWUsers, Real World Users (rwusers.com), which I highly recommend.

On the forum I heard about US Mobile and changed to that plan. Unlimited talk/text and 1GB data at $10/month (!) with option to purchase more data if needed at $2/GB.

The transition worked great. I had a phone problem (my RW locked phone) and the US Mobile customer service (via text and email) solved it. Their customer service is great! It has worked very well, and I can’t believe the price I’m paying ! US Mobile is a MVNO and gives you a choice between T Mobile and Verizon – they send you both SIM cards and you can switch the plan if one doesn’t work for you

The only thing I had trouble with is that the US Mobile website is rather confusing. But the RWUsers forum helped me with that, so I made the changeover with no problems.

I know that Consumer Cellular has tech people at places like Target (or at least they used to), so some people want to go in person. But you pay a bit more for that service.

We’ve had 2 lines on the lowest data plan with Consumer Cellular for six years, and have never gone over. We use our home wifi most of the time - the only time we use mobile data is away from the house. Customer service is excellent, price hasn’t increased, but data did at no cost. No coverage problems.

Coverage OK, but the rest is a nightmare. Had to call 7 times on my wife’s phone to get my phone ported over from AT&T. They said I didn’t have to let AT&T know I was leaving. I then get a $770 bill from AT&T for using data after Consumer Cellular said I was their customer. Got that straightened only after getting an AT&T rep as the Consumer Cellular rep told me it was my fault I didn’t call AT&T to let them know I had left. Then told them I was traveling to Bahamas; no problem they said. Then I tried to make a call from there, no deal. When I got thru to their awful Customer Service they said no Bahamas calls were permitted due to potential fraud. I ordered a new phone on their plan while I was at a vacation destination; all was good with the rep. The phone never arrived. When I called back, they said my account was less than 6 months old, so they couldn’t send a new phone to an alternate address. No one ever called. Do not accept the option to have Customer Service call you back; they never do. Stay on hold as long as it takes. Every rep has a different take on the plans and remedies, there is no consistency. This is a very poorly run company and they are struggling to operate professionally. Advertising can’t help because it just bring them more unsatisfied people.

We have had them for years! Great customer service! They do not charge if you go over your data. We have the ATT network.

My parents use Consumer Cellular. They’ve had their issues with CC from time to time but I can’t guarantee it wasn’t partly my parents fault when things went awry. I’ve used Verizon, Sprint back in the day, StraightTalk, TotalWirelss, and now TMobile. My conclusion is they all suck in one way or another.

I agree! I have had CC for at least 11 years. Why? Because ATT&T has good coverage where I live. I have only had to call a few times. If they were not rude they were not helpful and just plain wrong!
When I had the old Dora Flip Phone I never had to enter a pin to access my voicemail. After upgrading to a smartphone and after checking several voicemail I get the rcording to “please enter your pin” I was dumfounded. What pin? I never had a pin. I tried accessing voicemail several times and it finally let me in without a pin! I called customer service and explained what a happend. I was told the ATT “ALWAYS” requires a pin. I said I never had to enter one before. The rep obviously did not belive me. Finally I cut to the chase and just, whaever I don’t want to have to enter a pin. She then proceded to tell that I first had to set a pin and then check some box indicating I did not want to enter a pin. I said ok, so now I will never have to enter this pin. Well, it still asks me for the pin most of the time but sometimes not.
I also had a problem soon after setting up my smartphone. The rep had me “reset” the phone which did not fix the problem, but did wipe out all me contacts, apps and settings that I had spent hours inputting. If this is the best customer service I hate to think how bad the others are!

I have had Consumer Cellular for several years. Their customer service is great.

All Consumer Cellular plans have unlimited talk and text. The plans differ depending on the amount of data that is purchased. Data is shared by the number of phone lines that participate in the plan.

I think too many people buy too much data and never use it. With Consumer Cellular, you can select the lowest priced data plan which provides the lowest amount of data. If you exceed that amount, you are automatically upgraded to the next level. If that happens, lower it back to the lowest on the first of the month and start all over again.

I have been on the lowest data plan since I started with Consumer Cellular. Most of the time, I have Mobile Data turned off on my phone and use WiFi for data and I use WiFi calling. I have never exceeded the data plan that I am on.

Consumer Cellular uses the AT&T network. I am told that they use T-Mobile in some cases if you happen to be outside the US.

One of the “rip offs” that we all experience is the amount of taxes charged for telephone service. The taxes and fees are the government doing it to us. The phone companies simply act as the collection mechanism. Maybe Clark could get these items reduced or removed from our phone bills. :smiley: