GoogleFi experience

Phones and Phone Plans
1

Just wanted to post my experience with GoogleFi.

We got it about 6 weeks prior to a trip to Ireland so we could try it out to see if my wife would want to switch to it indefinitely.
We used it on an unlocked iphone7. Setup was easy. I believe voicemail on the phone was the only feature it did not support.

It had decent cell reception at home, but data was always slow on T-Mobile 4G LTE. As compared to a similar iPhone on VerizonLTE. We compared it around North and central Alabama. Rural and metro areas.

In Ireland it was worse. After talking to locals and showing them the phone, it made more sense.

There are several carriers there, as with most European countries. Some are better than others. I believe 3 was their premier brand with best data network. When data was off it would connect to a premium carrier with LTE. Once you turned on data, it switched to a different carrier with only 3g service. And 3g was slow. It was so bad we ended up paying the $10/day to just use our other Verizon phone.

2

Thanks for sharing. I just got a PIxel 7 and wondered if I should switch to GoogleFi.

3

Google Fi has some of the worst customer service I have ever seen. I just saw a coworker of mine on the phone with them for a couple hours. They had her restart her phone multiple times and then they had her do a factory reset. They didn’t make sure any of her information was backed up and she lost everything on her phone and it is now unusable.
They are still trying to make her pay for the remaining time on her plan.
I am not sure how well it works while traveling but I would avoid using them just so I don’t have to talk to their customer service.

4

Sorry to hear about this terrible experience with Google Fi! I have used Google Fi in Ireland and it worked much better than the data with my old Sprint plan. But I know the service may not be the same for everyone.