Tell us why your warehouse club membership is best!
I’ve been a Costco member since they opened up their first store in Anchorage, AK. I think it was back in the late or mid 1980’s. I’ve never been disappointed with their customer service and rarely with their the products they sell. If I ever had a problem they fixed it right away. Costco is a rare example of genuine customer care!
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Thanks for letting the community know! We will update our article.
In my part of Hawaii we only have Costco. It is a 30 minute drive for me, but others drive 2 hours to get there. Since they are willing to drive from the other side of the island, Costco figured they would not have to open another one I guess.
Costco return policy for online orders does not work. Returning something ordered online the procedure is NOT smooth. On several occasions, they could NOT find purchase the information. Example: Shirts purchased. Taken out of the plastic bag. Bag thrown away. Shirts still had tag on the shirts. That was of no help. On Costco Visa card had MULTIPLE Costco charges. That was of no help to them or me. They told me to hold onto the plastic bag. WHAT!
Now I order nothing that might be returned online.
The shirts were donated to a charity.
I have been a member of both Sam’s club and Costco for years. Sam’s is closer, but we like Costco better for its selections, fresh produce and gas. They always seem a bit cheaper on gas. We do like the phone checkout at Sam’s, however Costco does a fantastic job in managing the checkout process no matter how busy they are. We have also used Costco for travel and feel that the value is very good there as well. We were disappointed that Costco shut down their group travel a few years ago as the value offered there was fantastic. The return policy at both is very good, however as noted in your article, Costco is a bit better.
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I used to shop at Costco until they stopped taking American Express for payment. I then went to Sam’s Club. I’ve heard that they have changed this policy, but it’s too late.
We have been Sam’s customers since 1992. For us, they have the same stuff as Costco. Maybe Costco is a little more upscale. There is one major plus for Sam’s that you didn’t mention and should have. It’s called scan and go. You setup an app with your account and credit card. You scan the UPC and checkout on the app. No long lines to wait in and now I don’t have wait for the foot checker to scan the QR code after I checkout on the app. They have a bar that you take your cart under and it knows it’s you and the comments and they way you put the door. My wait in two lines Costco shoppers??
I’m a longtime Costco member, and currently use Sam’s as well. The main difference is the selection of products. While both stores have the daily essentials, it seems to me that Costco is stronger on offering items I don’t I know I need until I see them. Treasure hunt (Costco web site) has provided several great options at lower prices than elsewhere. I’m thinking about dropping Sam’s.
Clark’s article didn’t mention Costco does give a discount when you apply for a card if you are military or a veteran. Maybe it was a special time period, but we got a discounted membership. I’ve belonged to Sam’s in the past but prefer Costco.
IN the past I have been a member of Pace, Price, Sams Club and Costco. I preferred Costco as it was convenient and have been a member for considerable time.
It appears there are only 2 Sams Clubs in the state, while Costco has 8. One Costco is said to be the busiest in the world. At present, Costco is my only option.
Sams!
You missed a significant point on Sams credit card!
5% back on ALL gas purchases anywhere!
We have Sams and Costco, shop Sams because it’s closer but prefer several items from Costco over Sams.
Returns, Costco is great! Took back a 6 year old leather chair that with cracked leather in places. Complete refund!
I live on the West Coast. There are no BJ’s and few Sam’s. Costco are everywhere and I have shopped them for many years