Regarding the May 22, 2026 article, "Shell’s New Credit Card Offers Surprising Rewards That Come with a Big Catch", I guess Clark isn’t aware of the current fiasco with this card. This is summary is from what I’m currently experiencing (been a Shell card holder for 40 years) and what others have been reporting online:
Widespread systemic failures following the recent transition of the Shell Credit Card from Citibank to Imprint Payments, Inc.
Since the migration took effect, Imprint has completely failed to provide adequate account management, infrastructure, and customer support, leaving thousands of cardholders locked out of their accounts. Specifically, the transition has caused the following actionable issues:
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Complete Lack of Account Access: Many consumers, including myself, never received their replacement physical credit cards or the necessary activation credentials to transition their old Citi accounts into the new Imprint portal.
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Unreachable Customer Support: Imprint’s support system is fundamentally broken. Customers are trapped in infinite, unhelpful loops with automated AI chatbots. Attempting to reach a human representative results in hours-long hold times, sudden call disconnections, or a total inability to connect.
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Financial and Credit Harm: Because Imprint has cut off account access and human support, consumers cannot view their statements, confirm their balances, or make timely payments. This systemic failure risks exposing cardholders to unfair late fees, interest charges, and wrongful damage to their credit scores.
This is not an isolated customer service glitch; it is a mass infrastructure failure affecting a massive class of Shell cardholders nationwide. Imprint rolled out this transition without the operational capacity to handle it, resulting in severe consumer negligence.