I received an email (and I guess a letter but I’m working out of the area now) from Wells Fargo that my mortgage will be serviced by Mr Cooper. I thought it was a scam email; the name sounds spammy. But it appears to be true.
Looked on BBB and Mr Cooper’s reviews are super bad including being unable to get a person on the phone. Terrible. Anyone have pointers or anyone find a way to reach a human?
Has anyone been through this change already and what are your experiences?