Lyft- how to complain

I have an issue with Lyft- no showing. I was charged $5 because I didn’t connect with driver.
It seems impossible to email a complaint for a charge, but no ride. You must fit their AI email system or there is no option to email complaint.
Chat wait was hours and chatter said it would be forwarded. Still waiting.
Is there no way to formally complaint on a subject that doesn’t fit their “flow chart”? Phone would be great but anything.

Call your credit card company and dispute the charge. Then delete the Lyft app.

Lyft HQ
185 Berry St #5000,
San Francisco, CA 94107

cc California Secretary of State
1500 11th Street
Sacramento, CA 95814