I’ve trusted Better Business Bureau reviews over the years and have even filed business complaints with them. That has all changed.
Recently I received a series of letters from American Home Protect LLC out of Plano, Texas, letting me know my home warranty could expire soon (never had one), and “failing to call and prevent a potential lapse of coverage could result in [me] being liable for all costs associated with home repairs.” A subsequent letter had “Second Notice” on the envelope with a pink letter inside in a lame attempt to intimidate me into signing up for their homeowner’s warranty.
While I could fit into the “elderly” category, I wasn’t born yesterday. Without regard to the legitimacy of their actual warranty coverage, their shady sales tactic would certainly affect others, who might take their warning of a presumed expiring warranty seriously, and sign up.
Checking the Better Business Bureau’s website I found 174 complaints had been closed on this company in the last 3 years, 52 of which were in the last year. The overall customer rating was 1.04 / 5.0. I was shocked then to see the BBB had awarded them an A+ rating. Their disclaimer is that customer reviews are not used in the calculation of BBB ratings. The BBB and I, then, have different standards, which is reason enough for me to never again refer to a BBB report.