What are the plus and minuses of Discover credit cards going over to Capital One?
With Discover you did have half decent Customer Support, and a reasonably usable rewards program for money accrued by spending. 5% categories, rotating quarterly.
With DC sold out to C1 you don’t know what to expect, but I think CS will decline and likely the “cash back” will not be as good. Long ago I learned that C1 are lying liars and I terminated them. As soon as they muck me around since I have a discover card, I will cease to have it.
I’m curious about this too. I’ve always liked Discover’s straightforward rewards, so I’m wondering whether Capital One will keep the same benefits.
I had a business and personal Discover card forever. Great customer service.
When the change took place, they replaced my personal card but not my business card.
When one financial institution takes over another, it is rarely a good deal for consumers.
I have a Discover card and have enjoyed very good customer service. I had intended to move half of my savings to the Discover bank and create a ladder of one year cd’s. Not any more. I canceled my savings account and probably will cancel the card. I want nothing to do with Capital One. Sigh.
Yeah, I’ve had a couple C1 cards along with my Disc. C1 has had issues but one of my C1 cards I’ve had for decades carries a 7.9 grandfathered rate so of course I won’t ever give that up. My other C1 card - QuickSilver - has been branded as a MC and C1 has told me my individual card was not slated to convert to Disc. I hope this holds true since that would leave me with 2 Disc and 0 MC. Has anyone else had QS issues? I regret the loss of Disc privacy monitoring but otherwise, my transition exp has so far been seamless.
Yes absolutely. Several years ago C1 had campaigns for QS cards, along the lines of $200 cash back if you spend a thousand in 90 days. They downgraded the card to platinum and sent it with a $500 credit line. Total insult. Whatever possessed me to apply again after a few months I know not, but that yielded a card with $600 credit. “No your card is not eliible for this cash back promo.”
Well I terminated bof but the net result was that my credit was screwed up. Not for too little or any missed payments. Over 800 credit score but any application was an automatic rejection for too many recent cards. Took a couple of years for that s**t to roll off.
Talked to CapOne today. They had already replaced my QS VISA with a Discover card and no way to switch back. I had tried several purchases online that will not take Discover.They are going to do the same to my CapOne MC so beware if you care!
Yeah, forcing unasked for changes on customers will not make you new friends. Stripping people of their existing QS card and replacing it with a Disc card makes little sense. And communication around this clearly was not great. For whatever reason, my QS MC was not replaced. Maybe when it expires in about a year CapOne will surprise me with a Disc card I don’t want or need and I will be without my only MC 
This is the exact scenario that worries me about the merger. I have one Visa and one Mastercard and I have no interest in ending up with two Discover cards I never asked for. Kevin_K, your point about losing your only Mastercard really lands with me, because acceptance is still the whole point of a credit card. I will be watching my mailbox and my Capital One app closely. If they convert one of mine without warning, I would rather open a new card with a different issuer than accept a network I did not choose.