# VANGUARD Customer Service
**URL:** https://community.clark.com/t/vanguard-customer-service/3606
**Category:** Uncategorized
**Created:** [October 6, 2023, 4:05pm UTC](https://community.clark.com/t/vanguard-customer-service/3606 "2023-10-06T16:05:18Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@frankgrese](https://community.clark.com/u/frankgrese)
#### Post date: [October 6, 2023, 4:05pm UTC](https://community.clark.com/t/vanguard-customer-service/3606/1 "2023-10-06T16:05:18Z")
I got locked out of my account last night and have been on hold for over 3 hours today trying to talk to someone on the “research team” to get my account unlocked. Can’t believe a sophisticated company like this can be so poor in this area. Still holding.
---
### Author:  [@billinin](https://community.clark.com/u/billinin)
#### Post date: [October 6, 2023, 5:29pm UTC](https://community.clark.com/t/vanguard-customer-service/3606/2 "2023-10-06T17:29:36Z")
I logged on 16m after your post. No issues here. Any indication why you were locked out?
---
### Author:  [@frankgrese](https://community.clark.com/u/frankgrese)
#### Post date: [October 6, 2023, 5:46pm UTC](https://community.clark.com/t/vanguard-customer-service/3606/3 "2023-10-06T17:46:04Z")
Just a security check I guess. They said my password was invalid and I was locked out. It took over 3 hours to get through to the security team. I had a quick conversation when they answered; I answered a couple of questions and they unlocked my account. All good now.
---
### Author:  [@p1g1](https://community.clark.com/u/p1g1)
#### Post date: [October 6, 2023, 8:36pm UTC](https://community.clark.com/t/vanguard-customer-service/3606/4 "2023-10-06T20:36:14Z")
Previous posts have discussed issues with both Vanguard’s web site and phone customer service. This is a quote from a recent Morningstar article: “I like to compare Vanguard to, say, those of you who shop at Aldi.” Both Fidelity and Schwab seem to have better customer service. However I continue to use Vanguard with the exception of a small Schwab checking account for free ATM access when travelling internationally.
---
### Author:  [@robertpri](https://community.clark.com/u/robertpri)
#### Post date: [October 6, 2023, 9:39pm UTC](https://community.clark.com/t/vanguard-customer-service/3606/5 "2023-10-06T21:39:24Z")
> [@p1g1](#):
>
> Vanguard’s web site and phone customer service
A VG rep told me to call \>4pm EST on Fridays. Clients were probably planning their evening or the weekend and not calling VG. Have not called lately, but this trick worked for years.
---
### Author:  [@p1g1](https://community.clark.com/u/p1g1)
#### Post date: [October 7, 2023, 12:32am UTC](https://community.clark.com/t/vanguard-customer-service/3606/6 "2023-10-07T00:32:45Z")
Despite the custome service issues assets under management at Vanguard continue to grow rapidly. The increase was from 7.3 trillion in 2021 to 8.1 trillion in 2022.
> **[Vanguard: AUM 2022 | Statista](https://www.statista.com/statistics/1260855/vanguard-aum/)**
>
> Vanguard's total assets under management (AUM) increased more than eightfold in the decade and a half since 2005, reaching a value of 8.1 trillion U.S.