# Using Turo for auto rentals
**URL:** https://community.clark.com/t/using-turo-for-auto-rentals/7934
**Category:** Uncategorized
**Created:** [July 11, 2025, 4:59pm UTC](https://community.clark.com/t/using-turo-for-auto-rentals/7934 "2025-07-11T16:59:57Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Frosty](https://community.clark.com/u/Frosty)
#### Post date: [July 11, 2025, 4:59pm UTC](https://community.clark.com/t/using-turo-for-auto-rentals/7934/1 "2025-07-11T16:59:57Z")
Be aware that not all auto insurers cover rentals under this particular type of rental arrangement. I found this out while planning to rent thru Turo. Then there could be an additional charge for delivery of the vehicle.
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### Author:  [@Gabz1948](https://community.clark.com/u/Gabz1948)
#### Post date: [July 14, 2025, 2:14pm UTC](https://community.clark.com/t/using-turo-for-auto-rentals/7934/2 "2025-07-14T14:14:31Z")
I have used Toro for at least two years and had very good experiences.
Recently, I noticed they started charging a $250 deposit that is refunded at a later date. They just started doing this. I’ve never had any fees or charges by Turo and my driving record is perfect.-
What was the reason for this additional $250 they previously did not charge and is this advantageous to the customer
I am not happy with the credit card hold for such an extended period of time.
Thanks for your advice,
Marie
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### Author:  [@glasspilot](https://community.clark.com/u/glasspilot)
#### Post date: [July 16, 2025, 1:17pm UTC](https://community.clark.com/t/using-turo-for-auto-rentals/7934/3 "2025-07-16T13:17:59Z")
> [@Gabz1948](#):
>
> I have used Toro for at least two years and had very good experiences.
I mow my lawn with a Toro!
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### Author:  [@Adkturn5456](https://community.clark.com/u/Adkturn5456)
#### Post date: [July 25, 2025, 8:18pm UTC](https://community.clark.com/t/using-turo-for-auto-rentals/7934/4 "2025-07-25T20:18:24Z")
When I first heard of Turo in 2021, thought it was a great idea. “Airbnb for car rental”!
First-time experience: selected an SUV we liked, booked it a week ahead of time for pick-up just minutes from where we lived. Made contact with the “hosting” couple, everything was going fine…until less than 24 hours before we were to leave, _they_ cancelled booking with explanation the vehicle was “in repairs”.
There ensued a frantic scramble and 3-way cross-eyed conversation between “hosts”, Turo customer service and ourselves to find a comparable vehicle nearby at same rate & mileage allowance. Finally rebooked with a different, very accommodating host who allowed us to pick up vehicle early.
For the inconvenience Turo gave us a $120 credit and waived the 2000-mile allowance by giving us infinite miles. A gotcha on the rebooking: Turo had already charged my card for the aborted 1st reservation, and applied that to the new booking, but even with the $120 credit, there was nothing back to my card. The terms & conditions on the new vehicle made the $120 credit a washout.
Upon return from 1st trip, there was a gray area around the host-versus-guest obligations on condition vehicle is in when dropped off: we removed our accumulated flotsam and jetsam, but apparently we the guests were expected to do a more thorough cleaning than just that. (I scoured the site and FAQ’s but could not find any clearcut directions on guest duties.) Our host – whom we never met face-to-face – texted us that if we gave him a 5-star review he would forego charging a “cleaning fee”.
One thing to do before booking is check reviews on vehicle you’re interested in and note how many times the hosts (not you the guests) have cancelled a reservation. Because our first booking was cancelled in advance we never got an opportunity to rate the couple and the trip, so they retained their 5-star status as “top hosts” even though they almost ruined our trip before it had started.
After a couple more episodes with Turo I quit using them, because the rental fees were starting to creep up to match the conventional agencies (Enterprise, Budget, etc.). That and dealing with fickle individuals rather than a company that might care more about its reputation and consistency in business practices.
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### Author:  [@paulp575](https://community.clark.com/u/paulp575)
#### Post date: [July 23, 2026, 4:11pm UTC](https://community.clark.com/t/using-turo-for-auto-rentals/7934/5 "2026-07-23T16:11:51Z")
Article is great, but how does it work for individuals who do not have a smartphone (yes, here in the western US there are a lot of people who do NOT have smartphone due to lack of service)?
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### Author:  [@beachbowi](https://community.clark.com/u/beachbowi)
#### Post date: [July 27, 2026, 7:09pm UTC](https://community.clark.com/t/using-turo-for-auto-rentals/7934/6 "2026-07-27T19:09:40Z")
You have to have either a computer or a smart phone. All reservations and transactions are done online.
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### Author:  [@moe313](https://community.clark.com/u/moe313)
#### Post date: [July 28, 2026, 6:34am UTC](https://community.clark.com/t/using-turo-for-auto-rentals/7934/7 "2026-07-28T06:34:40Z")
Good reminder. Turo can be a great option, but it’s definitely worth checking your insurance coverage before booking. I’d also compare the total cost, including delivery fees and protection plans, against a traditional rental car to avoid surprises.