# United Airlines website prompted me to rebuy my Premium Economy seats! Outrageous! I changed over the phone and was not charged

**URL:** <https://community.clark.com/t/united-airlines-website-prompted-me-to-rebuy-my-premium-economy-seats-outrageous-i-changed-over-the-phone-and-was-not-charged/2968>\
**Category:** Travel\
**Created:** [June 15, 2023, 5:42pm UTC](https://community.clark.com/t/united-airlines-website-prompted-me-to-rebuy-my-premium-economy-seats-outrageous-i-changed-over-the-phone-and-was-not-charged/2968 "2023-06-15T17:42:50Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![ochotona](https://sea2.discourse-cdn.com/flex016/user_avatar/community.clark.com/ochotona/32/293_2.png) [@ochotona](https://community.clark.com/u/ochotona)\
**Post date:** [June 15, 2023, 5:42pm UTC](https://community.clark.com/t/united-airlines-website-prompted-me-to-rebuy-my-premium-economy-seats-outrageous-i-changed-over-the-phone-and-was-not-charged/2968/1 "2023-06-15T17:42:50Z")

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I bought Premium Economy seats on United. A few days later, I went to change them, as is my right with this class of service. **The website prompted me to pay the Premium Economy premium again** , even though I already had that type of seat. I got on the phone, told the rep about it, and they made the changes without the need to rebuy my same class of service. Had I not been outraged about it, had I not defended my rights, or had I been careless the website would have stolen $213 from me. I thought this was outrageous.