# HotelSlash Confusion

**URL:** <https://community.clark.com/t/hotelslash-confusion/3066>\
**Category:** Travel\
**Created:** [June 30, 2023, 3:26pm UTC](https://community.clark.com/t/hotelslash-confusion/3066 "2023-06-30T15:26:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Doh](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@Doh](https://community.clark.com/u/Doh)\
**Post date:** [June 30, 2023, 3:26pm UTC](https://community.clark.com/t/hotelslash-confusion/3066/1 "2023-06-30T15:26:52Z")

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So I tried out the HotelSlash site Clark mentioned. I don’t drive, so never used AutoSlash. I was surprised when all the headline rates I received were non-refundable. So, they’re just trading on and destroying the goodwill built by their sister brand? This seems like a bit of a bait-and-switch attitude that doesn’t give me much confidence that if I book the much higher refundable rates they’ll actually re-shop those for me. If I want to pay up front with a non-refundable rate there are many other sites I can do that with. Am I missing something?

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**Author:** ![TeamClarkAdmin](https://sea2.discourse-cdn.com/flex016/user_avatar/community.clark.com/teamclarkadmin/32/17_2.png) [@TeamClarkAdmin](https://community.clark.com/u/TeamClarkAdmin)\
**Post date:** [June 30, 2023, 7:22pm UTC](https://community.clark.com/t/hotelslash-confusion/3066/2 "2023-06-30T19:22:00Z")

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Great questions! Clark is testing it out right now. Stay tuned for our full review of the service. 💚