# Evil Brinks home security **URL:** \ **Category:** Uncategorized\ **Created:** [June 3, 2024, 9:31pm UTC](https://community.clark.com/t/evil-brinks-home-security/5390 "2024-06-03T21:31:49Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![robertpri](https://avatars.discourse-cdn.com/v4/letter/r/ec9cab/32.png) [@robertpri](https://community.clark.com/u/robertpri)\ **Post date:** [June 3, 2024, 9:31pm UTC](https://community.clark.com/t/evil-brinks-home-security/5390/1 "2024-06-03T21:31:49Z")
I’ve had it for many years but now told I have to pay $750 to cancel…! Rep said they will keep billing me until I pay it. Do I have recourse? ---
**Author:** ![Dennisleon](https://avatars.discourse-cdn.com/v4/letter/d/919ad9/32.png) [@Dennisleon](https://community.clark.com/u/Dennisleon)\ **Post date:** [June 7, 2024, 5:52am UTC](https://community.clark.com/t/evil-brinks-home-security/5390/2 "2024-06-07T05:52:50Z")
Hello, It sounds like you’re in a frustrating situation with Brinks Home Security. Here’s what you can do: Cancellation Process: Review your Contract: First, confirm your cancellation rights by looking at your Brinks Home Security contract. It should outline early termination fees and the cancellation process. DocuSign Cancellation: Brinks offers cancellation via DocuSign after contacting them at [PHONE NUMBER 800-447-9239]. This should be the official way to cancel and avoid confusion. Dispute the Early Termination Fee (ETF): Reason for Cancellation: If you have a legitimate reason for cancelling early, like moving out of the area or dissatisfaction with service, mention it to the representative. Sometimes companies waive ETFs in such cases. Negotiate: Try negotiating a lower fee. Be polite but firm, and explain your situation. If Negotiations Fail: File a Complaint: If Brinks won’t budge, you have [HealthInsuranceMarket](https://www.health-insurancemarket.com) options. File a complaint with the Better Business Bureau (BBB) or the Federal Trade Commission (FTC). Here are the links: Review Contract for Errors: Double-check your contract for any errors, like an automatic renewal clause you didn’t agree to. Additional Tips: Keep Records: Maintain copies of all communication with Brinks, including phone call notes, emails, and DocuSign documents. Consider Short-Term Monitoring: If you’re moving soon, explore short-term monitoring options from Brinks or another company to avoid the ETF. I hope the information may helps you. ---
**Author:** ![robertpri](https://avatars.discourse-cdn.com/v4/letter/r/ec9cab/32.png) [@robertpri](https://community.clark.com/u/robertpri)\ **Post date:** [June 7, 2024, 7:01am UTC](https://community.clark.com/t/evil-brinks-home-security/5390/3 "2024-06-07T07:01:17Z")
> [@Dennisleon](#): > > 800-447-9239]. This should be the official way to cancel and avoid confusion. > Dispute the Early Termination Fee (ETF): > > Reason for Cancellation: If you have a legitimate reason Thanks, done that over and over. In short, the rep kept wanting to upsale to a better system. Numerous explanations for my reason to cancel meant nothing. In fact, after my first call the rep sent me a new panel–which I did not want–but then charged me extra for the new pane…l!!! Since it was an upgrade, the panel value is zero, and I cannot return a zero value item. The next calls were endless to send someone to help install the new panel. The problem I have is with the company and it’s service. They don’t want to hear that. BTW: I did not even know I had a contract until calling. Rep said I wanted autopay which meant a contract, which I did not want or ask for. In short, every single person at Brinks is a sales person. [did not get the BBB or FTC links]] Thanks for you suggestions ---
**Author:** ![stephen](https://avatars.discourse-cdn.com/v4/letter/s/96bed5/32.png) [@stephen](https://community.clark.com/u/stephen)\ **Post date:** [June 18, 2024, 3:20pm UTC](https://community.clark.com/t/evil-brinks-home-security/5390/4 "2024-06-18T15:20:19Z")
Sorry to hear that. We had Brinks for home security originally (~2000) but they were bought by ADT (and absorbed). A new company has been doing business as Brinks Home Security for an unknown length of time (first I heard of them was a few years ago when they tried to get us to switch). Hearing this, I’m glad we did not switch (and stuck with ADT’s overpriced monthly fee). ---
**Author:** ![robertpri](https://avatars.discourse-cdn.com/v4/letter/r/ec9cab/32.png) [@robertpri](https://community.clark.com/u/robertpri)\ **Post date:** [June 18, 2024, 10:04pm UTC](https://community.clark.com/t/evil-brinks-home-security/5390/5 "2024-06-18T22:04:06Z")
> [@stephen](#): > > Hearing this, I’m glad we did not switch (and stuck with ADT’s overpriced monthly fee). Thanks. It took many more phone calls to learn what happened. I had an alarm event on 4/13, and I was unhappy how Brinks handled it. I called, and the rep decided to send me a new panel. “NO…! DO NOT SEND A NEW PANEL…!!!” They sent it anyway on 4/15, and therefore… … my service began on 4/15 and … my new contract began on 4/15. [even though I’ve been with then 25+ years. Nobody at Brinks understands or pretens they don’t] ---
**Author:** ![Lavarock](https://sea2.discourse-cdn.com/flex016/user_avatar/community.clark.com/lavarock/32/119_2.png) [@Lavarock](https://community.clark.com/u/Lavarock)\ **Post date:** [June 18, 2024, 11:02pm UTC](https://community.clark.com/t/evil-brinks-home-security/5390/6 "2024-06-18T23:02:29Z")
Talking to people on the phone has no quarantee. Do it in writing, delivery receipt and have a copy of the letter. ---
**Author:** ![robertpri](https://avatars.discourse-cdn.com/v4/letter/r/ec9cab/32.png) [@robertpri](https://community.clark.com/u/robertpri)\ **Post date:** [June 18, 2024, 11:47pm UTC](https://community.clark.com/t/evil-brinks-home-security/5390/7 "2024-06-18T23:47:38Z")
Brinks claims to have a brinks-care team. I emailed them, but in a few days, will file with the FTC.