Equifax system update at 3PM. Agent can't access computers

Why is Eqifax unable to access the credit freeze accounts in the middle of the day?.
I wouldn’t be so irritated if I didn’t have to go thru “20 questions” of prompts to be told to call back after the updates are complete some unknown time.
If it were my company,1.updates would be done late at night and 2.I would indicate that help is unavailable after the first phone prompt.

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