# Calling Customer Service

**URL:** <https://community.clark.com/t/calling-customer-service/6602>\
**Category:** Uncategorized\
**Created:** [November 29, 2024, 7:30pm UTC](https://community.clark.com/t/calling-customer-service/6602 "2024-11-29T19:30:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Lavarock](https://sea2.discourse-cdn.com/flex016/user_avatar/community.clark.com/lavarock/32/119_2.png) [@Lavarock](https://community.clark.com/u/Lavarock)\
**Post date:** [November 29, 2024, 7:30pm UTC](https://community.clark.com/t/calling-customer-service/6602/1 "2024-11-29T19:30:45Z")

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I wanted to order some items on Black Friday sale so I called a company where I had an account. The Customer Service guy asked how he could help and I said that I needed a shipping quote.

He said "I see your CALLER ID is associated with an account. I verified my name and he pulled up my email address and shipping address from the account. It was seamless.

However, I can imagine that I could have spoofed a CALLER ID and acted as though I was someone else. Sometimes convenience and good customer service can create issues in security. I have written before about how ‘voice verification’ to acces an account can sometimes limit getting a problem fixed.

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**Author:** ![PropofolMask](https://avatars.discourse-cdn.com/v4/letter/p/6f9a4e/32.png) [@PropofolMask](https://community.clark.com/u/PropofolMask)\
**Post date:** [December 1, 2024, 7:29pm UTC](https://community.clark.com/t/calling-customer-service/6602/2 "2024-12-01T19:29:30Z")

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As I have [previously said,](https://community.clark.com/t/do-you-still-use-voice-authentication-for-anything-despite-what-kim-komando-has-said/6553) technology expert Kim Komando [does not recommend](https://www.komando.com/news/security/your-bank-wants-your-voice-will-they-keep-it-safe/?k4tmp=pf) using voice authentication in this day and age.