# Any Tracphone users?

**URL:** <https://community.clark.com/t/any-tracphone-users/926>\
**Category:** Technology\
**Created:** [July 12, 2022, 7:48am UTC](https://community.clark.com/t/any-tracphone-users/926 "2022-07-12T07:48:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![robertpri](https://avatars.discourse-cdn.com/v4/letter/r/ec9cab/32.png) [@robertpri](https://community.clark.com/u/robertpri)\
**Post date:** [July 12, 2022, 7:48am UTC](https://community.clark.com/t/any-tracphone-users/926/1 "2022-07-12T07:48:45Z")

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I only use mine when traveling, which is very rare these days. But have a question and tried to log into my account. [have not used that in months]  
VPN is off, and I use LastPass so no chance of a mistake. Tried [tracphone.com](http://tracphone.com) and get

Access denied  
Error 15

> **[No Contract 5G Prepaid Plans & Smartphones | Tracfone Wireless](https://www.tracfone.com/home)**
>
> Tracfone is now 5G Nationwide! Built with coverage on America’s largest dependable networks, explore our contract-free plans and smartphones with and today!

2022-07-12 07:38:18 UTC  
What happened?  
This request was blocked by the security rules

Tried multiple times. And suggestions?  
[click on the “No Contact 5G Prepaid…” link in the box]

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**Author:** ![RasputinII](https://sea2.discourse-cdn.com/flex016/user_avatar/community.clark.com/rasputinii/32/334_2.png) [@RasputinII](https://community.clark.com/u/RasputinII)\
**Post date:** [July 13, 2022, 7:04am UTC](https://community.clark.com/t/any-tracphone-users/926/2 "2022-07-13T07:04:09Z")

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I can’t log in on the PC or with the phone app.

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**Author:** ![robertpri](https://avatars.discourse-cdn.com/v4/letter/r/ec9cab/32.png) [@robertpri](https://community.clark.com/u/robertpri)\
**Post date:** [July 13, 2022, 7:10am UTC](https://community.clark.com/t/any-tracphone-users/926/3 "2022-07-13T07:10:35Z")

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I got thru to TS and they said the site is down for maintenance.

For three days…?

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**Author:** ![RasputinII](https://sea2.discourse-cdn.com/flex016/user_avatar/community.clark.com/rasputinii/32/334_2.png) [@RasputinII](https://community.clark.com/u/RasputinII)\
**Post date:** [July 13, 2022, 3:24pm UTC](https://community.clark.com/t/any-tracphone-users/926/4 "2022-07-13T15:24:42Z")

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I got through this AM and made a purchase of some data for my wife’s phone.